Product Purchasing Policy

This product purchasing policy outlines how we buy goods and what we expect from suppliers. This policy sets forth the general terms and conditions used when purchasing goods from suppliers.

Product Enquiry

When we need to buy a product, we will inform our suppliers and request a quote. We will include specific requirements for the product in our request. However, we may consider similar specifications and products. We'll review any responses to make our decision.

We expect suppliers can ship a small number of samples (e.g. one unit or one carton) and arrange a shipment to Australia.

We require the following information with price quotations.

  • Detail specifications and description of the product
  • Product images and, if available, a video demonstration or a clear explanation of the product's features
  • Retail packaging information, including photos of the packing, dimensions and weight
  • Shipping package information (e.g. How many units per carton, cartons per pallet, pallets per container, and their dimensions and weight)
  • Pricing for samples and minimal wholesale order quantity
  • Pricing for shipments by express post, airfreight, and sea freight on DAP or DDP terms
  • Shipping lead time
  • Acceptable methods of payment

Product Quality Assurance

Suppliers shall provide product quality assurance for the products we consider purchasing. The quality assurance may include the following:

  • Documentation
    • Test certificate or report provided by a third party or self-test result
    • Safety information provided by the manufacturer or an authorised third party (e.g. Material Safety Data Sheet)
    • Manufacturer's claims about the quality and life of the product
    • User Manual or information provided to a user by the manufacturer, which contains:
      • For what purpose can the product be used?
      • How does the product need to use in a particular manner to avoid defects?
      • What maintenance may be necessary to keep the product operating?
  • Guarantee
    • Suppliers shall guarantee that their products
      • are in brand-new condition,
      • are durable and free from defects,
      • can be used for a particular purpose stated,
      • are accurate as described.
    • If we buy a product based on a sample or demonstration model, the product must have the same quality and features.
    • The box must be undamaged if the product comes in a retail box. A damaged retail box shall be considered a defective unit of product.
  • Electric or Battery Powered Products
    • If the products operate at voltage over 50Vac/120Vdc, we may require an electrical safety approval mark accepted by Australia and New Zealand (e.g. Regulatory Compliance Mark - RCM).
    • Electric or battery products must comply with the relevant Australian Standard (e.g. In Australia the power plugs and sockets are of type I. The standard voltage is 230 V and the standard frequency is 50 Hz).

Ordering and Payment

We shall either issue a purchase order or make an order through the supplier's website or a third-party online marketplace.

Suppliers shall confirm the order with a valid proforma invoice.

We may accept the supplier's terms on the method of payment if the method is secure for both parties.

Packaging and Shipping

Suppliers shall provide packing lists for all shipments.

Packaging must be strong enough to protect the goods during transport (e.g. Using a heavy-duty carton with edge and corner protection).

We require insurance for all importations.

Changes to This Policy

We reserve the right to modify this policy statement at any time, including but not limited to adding or removing the wording.

Enquiries

If you have any queries about this Product Purchasing Policy please click here to contact us.